This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service purchased through the Platform https://knitvoratextiles.in/.
By placing an order on our Platform, you agree to the terms contained in this Refund and Cancellation Policy.
Cancellation requests will only be considered if the request is made within 1 day of placing the order.
However, cancellation requests may not be entertained if the order has already been communicated to the seller, merchant, service provider, or logistics partner and they have initiated the shipping or service fulfillment process.
If the product is already out for delivery, you may choose to reject the delivery at the doorstep where applicable.
Prime Manpower does not accept cancellation requests for perishable products such as flowers, food items, and similar consumable goods.
However, replacement or refund requests may be considered if the customer establishes that the quality of the delivered product is unsatisfactory or defective.
If you receive a damaged or defective product, please report the issue to our customer support team within 1 day of receiving the product.
The request will be reviewed after verification by the seller or merchant listed on the Platform. If the complaint is found valid, an appropriate resolution will be provided.
If the product or service received is not as shown on the Platform or does not meet your expectations, you must notify our customer support team within 1 day of receiving the product.
After examining the complaint and supporting evidence, our team will take an appropriate decision regarding replacement, exchange, or refund.
For products covered under a manufacturer's warranty, customers are advised to contact the manufacturer directly for warranty claims, repairs, or replacements.
Knitvora Textiles shall not be responsible for obligations covered under manufacturer warranties.
If a refund request is approved, the refund amount will be processed to the original payment method used during the purchase.
Refunds are generally processed within 7-10 business days from the date of approval. The actual credit time may vary depending upon your bank or payment service provider.
Refund requests may be declined under the following circumstances:
For any questions related to cancellations, returns, replacements, or refunds, please contact us:
Knitvora Textiles
Office 70, 3rd Floor, A-215, Near Bank of Baroda,
East Delhi - 110092
Phone: 8882475236
Website: https://knitvoratextiles.in/